Return Policy

MADE TO ORDER  

Please note that most items are Made to Order, and we will not be able to cancel, adjust, credit or exchange your order.  These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please Contact Us


What form will my refund take?

All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.

What if my return is lost in the mail?

We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery.

*Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use
  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable media or software products
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any product missing the serial number or UPC
  • "Final Sale" items
  • Fragrances